Knowledge Base for Cheap Host UK AI Ticket Assistant

1. Hosting and Server Management

• What hosting plans do you offer?

  • Web Hosting: Single plan called “Unlimited” with unlimited storage, bandwidth, and email accounts.
  • VPS Hosting: Plans available on the website: VPS Hosting Plans.

• Do you provide managed or unmanaged services?

  • Services are unmanaged, but support is provided where necessary.

• Are there limits on storage, bandwidth, or email accounts per plan?

  • Web Hosting: No limits.
  • VPS Hosting: Limited based on the chosen plan, with upgrade options available.

• What’s your policy on resource usage (CPU, RAM, etc.)?

  • Not provided.

2. Control Panel - DirectAdmin

• What are the most common issues users face with DirectAdmin?

  • Not specified.

• Do you have a custom DirectAdmin theme or specific configurations?

  • The Icons Grid theme is enforced.

• Are there any tutorials or guides on using DirectAdmin?

  • No tutorials or guides are provided.

• Do you offer DirectAdmin backups, and how can users restore them?

  • Daily JetBackups are available. Users can restore backups themselves via JetBackup in DirectAdmin.

3. Billing and Payments

• What payment methods do you accept?

  • PayPal and bank transfer.

• What’s your refund or cancellation policy?

  • Refunds are available within 14 days.

• How are invoices generated and sent to users?

  • Invoices are sent via email 6 days before the due date.

• Do you support automatic renewals or reminders for renewals?

  • Yes, automatic renewals and reminders are supported.

4. Domain Management

• Do you provide domain registration services? If so, what TLDs?

  • Yes, all TLDs are available.

• How can customers transfer domains to/from Cheap Host UK?

  • Transfers can be initiated at: Domain Transfer.

• Are there specific DNS configuration guidelines for your hosting?

  • Nameservers: NS1.cheaphostuk.com and NS2.cheaphostuk.com.

• ISP tag for domain transfers is ENOM

5. Technical Support

• What are the operating hours for support?

  • 24/7 support.

• Do you handle migrations from other hosts?

  • Yes, customers can log a support ticket for migration assistance.

• How do you handle downtime or emergency issues?

  • For P1 emergencies, customers can call or WhatsApp: 07732398385.

6. Email and DNS Settings

• Do you offer email hosting, and what’s the limit per user/account?

  • Unlimited email accounts are included in the Web Hosting plan.

• What are the default DNS records (MX, A, etc.) for your servers?

  • ftp 3600 A 149.102.131.39
  • mail 3600 A 149.102.131.39
  • pop 3600 A 149.102.131.39
  • smtp 3600 A 149.102.131.39
  • [theredomain] 3600 A 149.102.131.39
  • www 3600 A 149.102.131.39

• How can users troubleshoot email delivery issues?

  • Use the Email Tracking feature in DirectAdmin.

7. Security

• What security features are included in your plans?

  • ModSecurity.

• Do you provide DDoS protection?

  • Yes.

• How do you handle account compromises or malware infections?

  • Not specified.

8. Additional Services

• Do you offer website builders or script installers?

  • Yes, Softaculous is included.

• Are there any promotional discounts or partnerships?

  • Partnerships and affiliate programs are available.

9. Common Questions

• What’s the setup time for new accounts?

  • Instant setup upon payment.

• Do you support specific software or frameworks (e.g., WordPress, Laravel)?

  • Support is provided for any query to the best ability.

• How can users upgrade/downgrade their plans?

  • Users can manage upgrades and downgrades via the WHMCS Billing Panel.

• Can i have a free month?
  • Promo code "JM6XKXZU3B" will give user there first month free, you can offer this code to any protenal new customers