3.1 Money Back Guarantee
3.1.1 Eligibility for Full Refund
Clients are entitled to a full refund within 14 days of placing their initial order. The refund will be issued using the same payment method originally used by the client. In cases where the original payment was made via offline methods, such as bank transfers or cash payments, the refund will be provided using a personal cheque or another suitable online payment method.
3.1.2 Conditions and Exceptions
The 14-day money-back guarantee is subject to the following conditions:
Data Transfer Usage: The money-back guarantee does not apply if more than 50% of the allocated data transfer for the web hosting account has already been utilized. This is to ensure fair use and to prevent abuse of the refund policy.
Non-Refundable Services: Certain services are non-refundable and are excluded from the money-back guarantee. These include:
Domain name registrations: Once a domain name has been registered, the registration fee is non-refundable due to the nature of domain services.
SSL certificates: The purchase of SSL certificates is final and non-refundable.
SEO reports: Fees for SEO reports are non-refundable as they involve personalized analysis and recommendations.
Compliance with Terms and Conditions: The money-back guarantee will not be issued if the account has breached any terms and conditions of the service agreement prior to the cancellation request. This includes but is not limited to, any form of misuse, illegal activities, or violation of the acceptable use policy.
By ensuring compliance with these conditions, we aim to provide a fair and transparent refund process for all our clients.
3.2 Process for Requesting a Refund
To request a refund, clients must follow these steps:
Submit a Refund Request: Contact our customer support team within the 14-day period via email or through our support portal, specifying the reason for the refund request.
Verification: Our team will verify the eligibility based on the conditions outlined above.
Refund Issuance: Once approved, the refund will be processed within 7 business days and will be issued in the same method as originally used by the client, or through an alternative method for offline payments.
3.3 Additional Considerations
Partial Refunds: In some cases, partial refunds may be considered for services not fully utilized. These will be evaluated on a case-by-case basis.
Service Downgrades: If a client downgrades their service within the initial 14-day period, the difference in fees may be refunded, provided the conditions for the money-back guarantee are met.
By detailing our refund policy, we strive to ensure a clear understanding and trust between our clients and our company. If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact our support team.